Support using Onlico Assist ™
At the heart of our support service is our outstanding customer service system called Onlico Assist. No matter what service or project that we provide, we manage everything using this tool. It this brilliant tool that ensures the quality of our service delivery. Again and again. With our great team, we find it a winning combination.
Multiple Disciplines
Whatever your chosen platform, be it Apple, Microsoft or Android, we have the experience to get to the route of the problem quickly and bring the solution to you.
The Best Service
It is imperitive that you are satisfied and we do what you need, our service desk manager ensures that we deliver the best service.
Onsite Escalation
Sometimes we need to come to you to resolve a problem. If this happens we will be there within 4 hours.
Procurement
We can deal with your procurement through our own suppliers, or using your own suppliers. Whatever works best for you.
Monitoring
As part of our managed IT service, we use GFI Max, to manage and monitor the components of your IT system. Using this tool we miss nothing! When an issue is identified alerts are automatically sent to your helpdesk team for resolution. We can often resolve problems before you even notice.
Cloud services
Using services from the cloud is cost effective and loaded with benefits. We manage Cloud based Email, File Storage, Extranets, Telephone, Servers and applications on behalf of our clients. We have migrated numerous systems into the cloud from other cloud providers or en premise servers. We know the best way to do it.
Servers
In some cases, an onsite server proves to be the best solution. We know Microsoft Windows Servers and Back Office Applications inside out, which means that we can maintain them to keep them reliable and if the worst happens: we can fix them quickly.
Office Moves
Over the years, we have moved many clients. When we are involved at the beginning, we can help specify the entire IT/Communications/Security requirement, culminating with the movement of key services and your IT equipment from your old to new premises.
Cabling & Wifi
We have installed Cat 5e, Cat 6 and wifi networks, from a handful of sockets to 400 outlets. We can move existing sockets or add new ones out of hours or during the day and give you a certificate to confirm the installation meets the standard that you would expect.
Telephony
We provide and manage Hosted telephony systems or en premise PBX systems. We can connect them to ISDN lines or SIP trunks or a mixture of both.